Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of The Liquid Network (the “Network”), including our website at theliquidnetwork.ca, our contractor portal, and our liquid de-icer filling stations (together, the “Services”). The Services are operated by Eco Solutions Inc. (“Eco Solutions,” “we,” “us,” or “our”).

By creating an account, joining the Network, or using any part of the Services, you agree to these Terms and to our Privacy Policy. If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business, and “you” refers to that business.

The Network provides self-serve access to liquid de-icer through a network of filling stations, together with an online portal for managing your account, authorized vehicles and drivers, credits, and usage. Availability of stations, products, and features may vary and may change over time.

• Business use. The Services are intended for snow-and-ice and related contractors and their authorized personnel. You must be able to form a binding contract to use the Services.
• Account structure. Your account may include your organization or department, one or more vehicles, and one or more authorized drivers. You are responsible for keeping this information accurate and up to date.
• Account security. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account and by your authorized drivers. Notify us promptly of any unauthorized use.

• Litres and credits. Access to product at filling stations is measured in litres and drawn against the credits and quotas associated with your account. You agree that the quantities recorded by our systems and station equipment are the authoritative record of your usage.
• Quotas. Your account may be subject to quotas or limits. We may enforce these limits by restricting dispensing once a quota or available credit is reached.
• No resale. Unless we agree otherwise in writing, product obtained through the Network is for your own operational use and may not be resold or redistributed.

• Fees. Prices for products, credits, and any subscription or access fees are as presented through the Services or as otherwise agreed in writing. Prices are exclusive of applicable taxes unless stated otherwise.
• Payment processing. We do not currently accept card payments through the Services. When we introduce them, payments will be processed by our third-party payment processor, Stripe, and by providing payment information you will authorize us and our processor to charge the applicable amounts, including for product dispensed, credits purchased, and any recurring fees.
• Billing and reconciliation. We may provision credits in advance and reconcile actual usage against your account. You are responsible for charges incurred under your account and by your authorized drivers.
• Late or failed payments. We may suspend or restrict access to the Services for overdue or failed payments, and may charge interest or late fees as permitted by law.

You agree not to:

• Use the Services for any unlawful purpose or in violation of these Terms;
• Tamper with, damage, overload, or attempt to gain unauthorized access to filling stations, the portal, or our systems;
• Allow unauthorized persons to use your account or dispense product;
• Misrepresent your identity, vehicles, or authorization;
• Interfere with the proper operation of the Services or the experience of other users.

Liquid de-icer must be handled, stored, transported, and applied responsibly and in accordance with applicable laws, product labels, and safety data sheets. You are solely responsible for the safe handling and use of any product you obtain through the Network, and for training your personnel accordingly.

Filling stations depend on equipment, connectivity, product supply, and weather. We do not guarantee that any station or the Services will be available, uninterrupted, or error-free, and we may add, relocate, suspend, or remove stations and features at any time.

The Services, including the Network and Eco Solutions names, logos, branding, software, and content, are owned by Eco Solutions or its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for their intended business purpose. You may not copy, modify, distribute, or create derivative works except as expressly permitted.

The Services rely on third-party providers (for example, payment processing and communications). Your use of those services may be subject to their own terms. We are not responsible for third-party services outside our control.

The Services and all products are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, to the fullest extent permitted by law. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any product will meet your requirements or achieve any particular de-icing result.

To the fullest extent permitted by law, Eco Solutions and its affiliates, and their directors, officers, employees, and suppliers, will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services or any product, even if advised of the possibility of such damages. Our total aggregate liability arising out of or related to the Services will not exceed the amount you paid to us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

You agree to indemnify and hold harmless Eco Solutions and its affiliates from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Services, your handling or use of product, your breach of these Terms, or your violation of any law or third-party rights.

We may suspend or terminate your access to the Services, in whole or in part, at any time if you breach these Terms, fail to pay, or create risk or possible legal exposure for us, or as otherwise reasonably necessary. You may stop using the Services at any time. Provisions that by their nature should survive termination (including payment obligations, disclaimers, limitations of liability, and indemnities) will survive.

We may modify the Services or these Terms from time to time. When we make material changes to the Terms, we will update the “Last updated” date and provide notice through the Services. Your continued use after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. You agree that the courts located in Ontario will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, except that either party may seek injunctive relief in any court of competent jurisdiction.

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Services.
• Severability. If any provision is found unenforceable, the remaining provisions stay in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a business transfer.

Questions about these Terms can be sent to info@eco-solutions.net or by mail to 1114 Lower Base Line E, Milton, ON L9E 0S9.